How do I cancel or change a scheduled ride?

You cannot change your existing ride booking. However, you can cancel your ride and book a new ride that suits your pick-up or drop-off location.

A ride can be cancelled with the MoGo app, online on the web booking site ( or by calling 408-330-3302.

To cancel a ride in the MoGo app, click the Menu in the top left corner. Select "My Rides".  Click the "Upcoming" tab to view your scheduled rides. Click on the ride you wish to cancel. Then click the "Cancel the Ride" button directly below the map image. 

If you have pre-paid for your ride with a credit or debit card, a credit will be applied to your account.

You can then book a new ride (subject to availability). 

Show All Answers

1. How do I schedule a MoGo ride?
2. Where can I board MoGo?
3. What type of seats can I book?
4. Children & Youth: What is MoGo's policy for car seats?
5. How do I cancel or change a scheduled ride?
6. How do I pay for my ride?
7. How do I know when a driver will pick me up?
8. Is the MoGo service ADA accessible?
9. How long will the driver wait for me?
10. What if I cancel or do not show for my ride?
11. How will I recognize my MoGo ride?
12. What if I don't have a smartphone?
13. What if I am traveling with a pet?
14. Can I book in another language besides English?
15. How do I qualify for a discounted fare?
16. Who will be my driver?
17. Do all MoGo drivers have a background check?
18. What other modes of transit can I connect to?
19. Is this service meant to replace bus service?
20. How is MoGo funded?
21. Will I be able to rate my trip?
22. What is Phone Verification?
23. What if I have comments, concerns, or questions about MoGo?