How do I know when a driver will pick me up?

Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. You will also receive notifications when your vehicle is on its way, when your vehicle has arrived, and if your ride is running late. Updates are sent via SMS text message and the MoGo app. 

As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS text updates and the MoGo app. You have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

Show All Answers

1. How do I schedule a MoGo ride?
2. Where can I board MoGo?
3. What type of seats can I book?
4. Children & Youth: What is MoGo's policy for car seats?
5. How do I cancel or change a scheduled ride?
6. How do I pay for my ride?
7. How do I know when a driver will pick me up?
8. Is the MoGo service ADA acccessible?
9. How long will the driver wait for me?
10. What if I cancel or do not show for my ride?
11. How will I recognize my MoGo ride?
12. What if I don't have a smartphone?
13. What if I am traveling with a pet?
14. Can I book in another language besides English?
15. How do I qualify for a discounted fare?
16. Who will be my driver?
17. Do all MoGo drivers have a background check?
18. What other modes of transit can I connect to?
19. Is this service meant to replace bus service?
20. How is MoGo funded?
21. Will I be able to rate my trip?
22. What if I have comments, concerns, or questions about MoGo?