“Broadband” refers generally to any telecommunications service capable of supporting digital data transmission at high speeds. These services can include and/or support Internet, television, telephone, private data networks and various specialized uses. Broadband service can be delivered in a variety of ways, including telephone lines (e.g., DSL), coaxial cable (e.g., cable modem), fiber optic cable, wireless cellular/mobile service (e.g., cell phones, tablets, wireless modems), WiFi, point-to-point and point-to multipoint fixed wireless service and hybrid networks.

The primary broadband infrastructure in Morgan Hill is owned and operated by Frontier Communications, which took over ownership and operation of Verizon’s wireline telephone systems in California, and Charter Communications which purchased Falcon Communications in 1999, are the incumbent telephone and cable companies.

An independent analysis by Tellus Ventures in 2016, analyzed the telecommunications infrastructure in Morgan Hill as generally poor.  In addition, the report did provide recommendations for the City to consider to support greater broadband deployment.  Some of the activities that have been completed or are in process include:

California Broadband Map (look up your address)

If you are interested in the service providers and offerings for broadband you can look up information submitted by the providers to the California Public Utilities Commission: (Link)

Speed Tests

You can check your connection speed.  This could indicate you need to update your hardware.

Best Practices to improve your home internet connection

  • Avoid using an integrated (all-in-one) modem and router.  This is standard practice to provide customers with one device
  • Split the Modem and Routing Functions
  • You can purchase approved modems from various retailers.  For Charter Communications customers, you can look up approved modems at:
  • Consider upgrading or using a Wi-Fi router that is 802.11n/ac.  
  • There are two frequencies that are broadcast 2.4 GHz and 5 GHz through most if not all routers
  • You should connect your smart home devices to the 2.4 GHz frequency and only your phone and computing devices to the 5GHZ channel.